Frequently Asked Questions
Our Products
What material is used to bind Carta Lusso notebooks?
Synthetic leather, leatherette paper, etc.
What are the Carta Lusso details that make all the difference?
- Best quality ink-proof paper
- Expandable pocket design at the back of each notebook
- Bookmark ribbon
- Multiple inner page formats for selection
Which requirements do the Carta Lusso notebooks meet?
Our products are made out of FSC-certified paper and are sourced sustainably.
What formats are available for Carta Lusso notebooks?
- (B5), 7.0 x 10.0 in (178 x 254 mm)
- (A5), 5.7 x 8.3 in (145 x 210 mm)
- (B6+), 4.9 x 7.5 in (125 x 190 mm)
- (A6), 3.5 x 5.9 in (90 x 150 mm)
What ruling options are available for Carta Lusso notebooks?
- Lined
- Squared
- Dotted
- Plain
Not all products are available with all ruling options. The ruling options available are specified on the individual product pages.
How many pages are in Carta Lusso notebooks?
The number of pages depends on the product and is specified on the individual product detail pages.
How thick is the paper used in Carta Lusso notebooks?
Depending on the product and format, the thickness of our paper ranges from 80 to 120 g/m² for notebooks.
What is a Carta Lusso Pen Loop and how does it work?
The Pen Loop is a self-adhesive pen holder made of elastic.
An adhesive pad is provided at the back of the Pen Loop. When you remove the protective film over the pad, you can simply affix the Pen Loop to the back cover of your notebook or planner.
The Pen Loop is suitable for both thin pencils and thick fountain pens.
Shipping
How long will my order take to ship?
Orders without customization will ship between 1-3 business days. Orders with customization will ship between 3-5 business days.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Return
What are your return regulations?
We want you to fall in love with your order. However, if for any reason you are unsatisfied with your purchase, please contact Customer Care within 14 days of receiving it.
After receiving a return authorization from Customer Care, we must receive your return within 20 days.
Please note:
Personalized products cannot be returned unless the product or the personalization is defective. All refunds will then be processed within 14 days.
Can I return a customized product?
Please note:
personalized products cannot be returned unless the product or the personalization are defective.
Collapsible tabs
Will I be refunded for return shipping costs?
Unfortunately, we cannot refund return shipping costs.
How will I be refunded?
The refund will be automatically processed using the original payment method and you will receive confirmation via the email address indicated on the order.
Why do I have to wait for Carta Lusso to receive my return in order to be refunded?
Before refunding any order, we must first check the condition of the returned product. Refunds are made within 14 days if the product meets our return standards.
If you have any questions or have not yet received your refund, please contact Customer Support.